Responsible Gaming at 399bad
— Play Smart, Stay Safe

Our Commitment to Responsible Gaming

399bad was built on the belief that online gambling should be a safe, transparent, and entertaining experience for every player in Bangladesh. That principle is not a footnote — it is a foundational part of how we design our platform, train our support team, and develop the tools available to our members. Responsible gaming at 399bad is not reactive; it is a proactive, continuous commitment that runs through every layer of our service.

We recognise that the vast majority of our players enjoy cricket betting, live casino games, slots, and other 399bad offerings as a leisure activity within their personal means. However, we also understand that for a small number of individuals, gambling can become a problem. Our duty is to provide every player with the resources to recognise those risks early, to limit their exposure voluntarily, and to access professional help without judgement if they need it.

The 399bad responsible gaming framework covers six core pillars: strict age verification, transparent limit-setting tools, structured time-out and cooling-off options, a formal self-exclusion programme, clear guidance on recognising problem gambling warning signs, and a dedicated 24/7 support channel. Each pillar is described in detail across the sections below.

18+ Age Restriction Policy

The 399bad platform is strictly intended for adults aged 18 years and above. Under no circumstances will 399bad knowingly allow a person under the age of 18 to open an account, make a deposit, place a bet, or participate in any game or promotion offered on our platform. This is an absolute, non-negotiable policy — not a guideline.

At the point of registration, all players are required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) verification process, 399bad may request identity documentation — such as a National ID card, passport, or birth certificate — to independently confirm a player's date of birth before withdrawals are processed or full account privileges are granted. Any account found to belong to a person under the age of 18 will be closed immediately, all funds will be frozen, and any winnings will be forfeited.

Parents and guardians: If you share a device with young family members, we strongly recommend enabling parental controls on your browser and device to prevent minors from accessing gambling websites. Do not share your 399bad login credentials with anyone, including family members under the age of 18. If you believe a minor has accessed a 399bad account, please contact [email protected] immediately.

Deposit & Wagering Limits

One of the most effective tools for responsible gambling is setting a firm limit on how much money you deposit into your gaming account over a defined period. 399bad provides every registered player with the ability to set voluntary deposit limits that cap their funding activity, helping to ensure that gambling expenditure never exceeds a personally affordable level.

Deposit limits at 399bad can be configured by contacting our support team at [email protected]. Limits can be applied on a daily, weekly, or monthly basis and are applied in Bangladeshi Taka (৳). Once a deposit limit is in place, it takes effect immediately and cannot be increased for a mandatory cooling-off period — a feature specifically designed to prevent impulsive decisions to raise spending during a losing streak.

To request any of these limits, or to review the limits currently applied to your account, please email [email protected] with the subject line "Deposit Limit Request". Our team will action your request within one business day and will confirm the new limit in writing.

Time-Out & Cooling-Off Periods

Sometimes the most effective step a player can take is simply to step away from gambling for a defined period. 399bad's time-out feature allows any account holder to temporarily suspend their own account for a short break without permanently closing it. This is distinct from self-exclusion and is intended for players who feel they need a pause rather than a long-term exclusion.

Time-out periods available at 399bad include 24 hours, 48 hours, 7 days, and 30 days. During an active time-out, you will be unable to log in to your account, place any bets, play any casino games, or make any deposits. Your account balance is preserved and will be available when the time-out period expires. Withdrawal requests submitted before the time-out was activated will continue to be processed normally.

A cooling-off period is a more structured variant of the time-out, typically used after a large loss or a period of intensive play. 399bad encourages all players who have experienced a significant losing session to apply a cooling-off period of at least 48 hours before returning. This brief pause allows the emotional response to a loss to subside before any further financial decisions are made.

• To activate a time-out, email [email protected] with the subject "Time-Out Request" and your desired duration.
• Time-out periods cannot be cancelled early — they run for the full requested duration without exception.
• Players may request an extension of an active time-out at any time by contacting support.
• Time-out periods are logged on your account for your own records and are visible in your account history on request.

Self-Exclusion Programme

Self-exclusion is a formal, longer-term measure available to any 399bad player who feels that they need to stop gambling entirely for a sustained period. Unlike a time-out, self-exclusion is a serious commitment and once activated, it is strictly enforced by the 399bad team. We treat every self-exclusion request with the highest urgency and implement it immediately upon receipt.

When you self-exclude from 399bad, your account is suspended for the full duration of the exclusion period. You will not be able to log in, deposit, bet, play games, or receive promotional marketing from 399bad during the exclusion period. We also take reasonable steps to ensure that you are not contacted by our marketing team with bonus offers or promotional communications during this time.

Self-exclusion periods available at 399bad are:

• 6 months — recommended for players experiencing a temporary period of elevated risk
• 1 year — appropriate for players who need a more structured long-term break
• 3 years — for players who require an extended formal exclusion
• Permanent / Indefinite — for players who wish to close their account permanently with no option to return

To request self-exclusion, please email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your desired exclusion period. Our team will confirm activation within one hour and will provide written confirmation that the exclusion is in place. At the end of a fixed-term exclusion period, a mandatory 7-day reflection period is imposed before any reactivation can be completed, and reactivation always requires explicit written confirmation from the player.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. It does not always look like dramatic financial loss — it can begin gradually, with small shifts in behaviour that accumulate over time. Recognising these warning signs early is one of the most important steps a player can take to protect themselves and the people around them.

The following behaviours are commonly associated with problem gambling. If you recognise several of these in your own experience, we strongly encourage you to reach out to the 399bad support team or to one of the professional resources listed in the section below.

Experiencing one or two of these signs occasionally does not necessarily indicate a serious problem. However, if several of these patterns are persistent and recurring in your gambling behaviour, we urge you to take action now — before the impact on your finances, relationships, and wellbeing becomes more serious.

Protecting Yourself While Playing

Even for players who are not experiencing problem gambling, building healthy habits around online gaming is valuable. The following practical guidelines are recommended by the 399bad responsible gaming team for all members playing on our platform:

1. Set a session budget before you begin. Decide in advance the maximum amount in Bangladeshi Taka (৳) you are comfortable spending during a session, and treat it as a fixed entertainment budget — not a loan to yourself that you expect to recover through winnings.
2. Set a time limit for each session. Decide how long you will play before you start — 30 minutes, 1 hour, 2 hours — and stick to it. Use a phone timer if necessary. Long uninterrupted sessions are a risk factor for impulsive betting decisions.
3. Never gamble under the influence. Alcohol and certain medications impair judgement and lower inhibitions. Never make deposit or betting decisions when your ability to reason clearly is compromised.
4. Balance gambling with other activities. Gambling should be one leisure activity among many in a balanced lifestyle. If you find that gambling is crowding out other hobbies, social activities, or personal interests, that imbalance deserves attention.
5. Do not gamble when emotionally distressed. Stress, grief, anxiety, loneliness, or frustration are all poor emotional states in which to make financial decisions. Gambling to escape difficult feelings is one of the most commonly reported triggers for problem gambling development.
6. Accept losses as part of the experience. No betting system, strategy, or "lucky streak" can overcome the mathematical edge of casino games over the long run. Every session should be entered with the genuine expectation that the money staked may be lost in full.
7. Keep your login details private. Never share your 399bad username and password with anyone. Shared accounts create confusion around financial accountability and may expose your account to unauthorised activity.
8. Use the responsible gaming tools available to you. Deposit limits, time-outs, and self-exclusion exist for your benefit. There is no penalty for using them — they are part of the 399bad service, available to every player at any time without question.

Support & Help Resources

If gambling is causing you or someone you care about distress, financial hardship, or harm to relationships and daily life, please seek help. The 399bad support team is available around the clock to discuss your situation and to activate any responsible gaming tool on your account immediately. You do not need to wait until a problem becomes severe — our team is here to help at the earliest stage.

In addition to 399bad's internal support, we encourage any player in Bangladesh experiencing gambling-related difficulties to reach out to mental health and financial counselling services available locally. Speaking with a trained counsellor — whether in person, by phone, or online — can provide impartial, professional guidance that complements the account management tools 399bad provides. Seeking help is a practical, responsible step, and one that many people find genuinely effective.

If you are concerned about a family member's gambling, you can also contact us on their behalf. 399bad takes third-party concerns seriously and will review the account in question in accordance with our responsible gaming procedures, subject to applicable privacy protections.